Help - My Board Doesn't Connect


Board Doesn’t Connect:

If your board doesn't connect i.e fails to be recognized by the software. Proceed to the following steps below.

  1. Ensure USB is fully plugged into the board and the computer

  2. Try switching USB ports on your computer

  3. Reinstall the provided Software onto your computer

  4. Switch to a different computer or different Operating System if applicable and install the software

If the issue persists and the board continues to fail to connect, you may have a defective board.

Please contact us and we will send you a replacement board which will be covered under your warranty. All you have to do in make sure you’re logged into our site as a Beagle Drone Club member and send us a direct message stating your issue.

Upon receiving your message we will send a replacement out to you within 2-4 days along with a return label and packaging for the defective parts.

Did we resolve your issue?

If you are still having issues, please proceed to sending us a Direct Message using the bar on the bottom right of your screen or email us at info@beagledrones.com. Leave your name, email and phone number and we will get back to you as soon as possible.

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