Updated: Apr 4, 2019
If the charger doesn’t turn on, proceed to the following steps below:
First plug the outlet cable into the charger brick
Then plug in the other end of the cable into an outlet
The charger should then light up and show ‘000’
If the charger fails to display, proceed to plug in the battery into the brick and look for the following.
Plug the battery into the charging brick
The charging brick should then display the battery’s state of charge.
11.1 is roughly half charge, anything under 10 is considered severely low and when fully charged, the brick should display the message ‘FULL’
If either the battery or the charger is unresponsive, proceed to test the following:
Plug the battery into the charging brick without connecting it to an outlet. The brick should then display the battery’s current state of charge.
If the charging brick fails to display the state of charge and is not displaying ‘000’ when being plugged into an outlet, then the charger may defective.
All batteries are charged to roughly 50% state of charge before shipment. It is very unlikely that the battery is defective.
Please contact us to receive a replacement if applicable under our warranty.
Did we resolve your issue?
If issues still persist after charger replacement, we will then replace the battery.
For more information please contact us through our direct message platform on our website or email us at firstname.lastname@example.org
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