If a single drone motor fails to spin, here a few things to look out for.
Step 1:
Assuming this issue is occurring during the software calibration process, make sure "Calibrate all motors simultaneously" is checked on the software and drag the slider to the numeric value given in the instructions.
Then proceed to do the following:
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Lightly touch the motors to check for any heat.
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If the motor is cool to enough touch, lightly touch the ESC to check for heat. (If the ESC or motor is warm and/or hot, skip Step 1 and proceed to Step 2)
If neither the motor or ESC is warm and/or hot:
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Make sure motors are plugged in completely
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Make sure the ESC for the motor not spinning is plugged in correctly into the power distribution board
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Go one step back in the software setup and redo the ESC calibration process carefully
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If motors are still unresponsive, proceed to Step 2 below.
Step 2:
If the motor and ESC are warm and/or hot, proceed to do the following:
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Stop the calibration process (Return the slider down to its starting position).
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Unmount & unscrew the motor from the frame while leaving everything else connected
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Move the motor slightly off of the frame and place it on your table/work bench
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Ensure "calibrate all motors simultaneously" is checked
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Proceed to continue with the motor calibration process following the instructions on-screen.
If the motor spins after doing the steps above, that means the mounting screws were over-tightened.
Next step is to move the "motor calibration" slider back to its starting point on the software and press "stop".
Ensure the screws are the small 5 mm screws and not the longer 7 mm screws.
Proceed to mount the motor on again while making sure not to over-tighten.
Did we resolve your issue?
If you have a unique issue related to your motor, such as a grinding noise/whistle, etc. Proceed to sending us a Direct Message using the bar on the bottom right of your screen. Leave your name, email and phone number and we will get back to you within 15 min to an hour.
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